- Shipping & Delivery
- Privacy & Security Policy
- Returns/Refund Policy
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information/Forgot Password
- Shipping & Delivery
- We will ship in stock items usually within 24-48 hours of your order being placed. If you need your order in a hurry let us know and we will do our best to get it to you in the time frame you requested however we will not be responsible if the order does not arrive at the time you requested. Items that are not in stock or are drop-shipped from a manufacturer can take a little longer to arrive at your door but they should be delivered with one to two weeks.
- In the unlikely event that an item arrives broken contact our Customer Service department and let us know. If the item was broken en-route to your door than the shipping company will be responsible for the damages. If we determine that item was broken before we shipped it we will immediately ship you a replacement and send you a return label for the item.
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- Privacy & Security Policy*
- We've got this strange idea here are Advanced Lighting & Sound, LLC that simplicity out to be the theme of everything we try to do. There is nothing more complicated than figuring out who out there knows about you without you knowing about them, that is, until something from them shows up in your email or mailbox. So in an effort to keep your life simple we've adopted the following privacy policy:
- Information we collect
- We’re not anonymous so we don’t want to deal with folks anonymously. Therefore, all the computer stuff related to site visitors (IP Address, Domain Name, time spent per page) is stuff we keep track of. Our goal in using this information is to make the site more useful to you so we can make more and better sales (can you believe that we actually admitted that it’s not really “all about the customer”)
- How We Use Your Information
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Your contact information might be shared with the manufacturers of the products we sell because they might be the one’s shipping your stuff. The privacy policies of individual manufacturer's can be accessed from our site through the links to their web sites.
Before we send your information to someone other than a manufacturer, we’ll ask ourselves, “Is this something we need to do in order to serve the customer’s written or verbal request?” With that answer in mind we’ll ask you what you’d like us to do.
There may be cases where we think, though not necessary to fill in order, it’s in your best interest to let us share your information – we’ll still ask you.
We don’t see the long-term benefit of making money sending “qualified” contacts to other vendors or information gathering organizations – so we won’t be doing this kind of thing at all.
Links to Third Party Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Site Security
We take the security of your financial information seriously which is why have teamed with Authorize.net® and Go Daddy® to keep your information secure. Click the images below to verify your security while on our site.
*By using this Web Site, you agree to our privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. When a revision is made we will revise the "updated" date on this page. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this policy and any updates.
- Return/Refund Policy
- Here is what happens when you decide within one month (30 days) of receiving your stuff that you no longer want what you got:
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- You can send it back to us for any reason in like new condition, but we ask that you contact us first to get an RMA number so that we know what to dowith the stuff when we receive it. After we receive and inspect the items we can give you:
- Full store credit for the original purchase or
- A refund minus a 10% restocking fee.
- A couple of extra notes:
- Shipping for returns will be at your expense.
- Custom/special orders and software are non-returnable.
- Returns must be in like new (re-saleable) condition. If an item is returned to us in any other condition we may only give you a percentage (at our discretion) of the original purchase cost.
- Returns will be processed within 7 days of receiving the returned item.
- You can send it back to us for any reason in like new condition, but we ask that you contact us first to get an RMA number so that we know what to dowith the stuff when we receive it. After we receive and inspect the items we can give you:
- Here is what happens when you decide after one month of receiving your stuff, or after you have used your stuff, that you do not want it anymore:
- Contact Customer Service and we will try to work something out.
- If you have any questions regarding our Return/Refund Policy please contact us via our Contact Us page.
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- Ordering
- When you place your order we review it before your credit card is charged to make sure there aren't any errors that would delay your order. If everything checks out we charge your card and proceed to ship your order. If you need to make a change to your order contact us immediately and we will try our best to help you. If an order has shipped however we will be unable to make any changes. Please note that some changes may incur additional charges.
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- Payment, Pricing & Promotions
- We try to offer several options for you to pay for your order. We accept all major credit cards like Visa, Discover, MasterCard, and American Express. We also accept PayPal and Google. For certain customers we will also accept a Check or a PO (Purchase Order). If you wish to pay via Check or PO please contact our Customer Service Department to be approved. Do not select either of these options unless you have been approved. Doing so will delay the processing of your order.
- Our pricing is pretty straight forward. We charge you a reasonable markup over the cost of the items so that we can stay in business. If you are and Educational or Non-profit organization let us know because we have special pricing for you. We also give special pricing to members of the military. Proof will need to be furnished before special pricing is activated.
- Occasionally we will have special pricing for certain items. If you subscribe to our Newsletter you will be notified of these promotions. You can also request to be notified of pricing changes for specific items.
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- Viewing Orders
- Once an order is place your will receive an email with a copy of your order. If you don't receive an email contact our Customer Service and they will help you get a copy of your order. Please make sure you check to make sure that your spam filter hasn't stopped you from receiving our emails. If you chose to create an account you can login to your account and obtain a PDF® copy of your order. You can also check on the status of your order.
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- Updating Account Information/Forgot Password
- If you need to update your account information simply login to your account and make the necessary changes. If you have forgotten your password simply go to this page and fill in your email address and we will email a new password to you. In the event that you still aren't able to access your account contact our Customer Service department and we'll help you out.
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